Tips/productsthat are available on site will be posted within 72 hours of ordering (excepting whereby the logistics and distribution person is unavailable and/or excluding bank holidays and holidays).
Postal charges will be added to the price of the products – costs as determined by Royal Mail. Royal Mail prices as at November 2015 - http://www.royalmail.com/
We use Royal Mail 1st Class Signed for all of our UK deliveries and most of our orders are delivered within 1-3 days, however, this is not guaranteed.
International postage will be posted Royal Mail 1st Class Tracked (where the country is in the EU and/or allows postage to be tracked) and Signed for regardless of destination. Delivery time is in the hands of Royal Mail, the Customs Offices in destination countries and local delivery services. Please refer to http://www.royalmail.com/sites/default/files/RM-International-Tracking-Signature-Services-Coverage-April2015.pdf for guidance on tracked for services.
Returns and refunds
Siam Mods’ returns policy lasts 14 days and only applies to faulty products. A product cannot be returned because it is not to the customer’s tastes. Siam Mods put dimensions and photographs up. Make sureyou check this information before ordering.
Prior to returning an item for a refund or exchangeplease contact: firstname.lastname@example.org
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, Siam Mods require a receipt or proof of purchase. It will not accept returns on items not in the original condition that have been damaged due to customer misuse or have any missing parts for reasons not due to Siam Mods’ error or any item that is returned for a refund or exchange more than 14 days after delivery.
Once your item has been received and inspected, SiamMods will send you an email to let you know that we have received it.
If Siam Mods agree to refund or replace your item your refund will be processed, and a credit will automatically be applied to your method of payment within five working days (excluding holidays and bank holidays).
As the products are hand-turned and due to the unique materials used to create your product, it is impossible to exchange an item for an identical item.
Sale or reduced price items will not be refunded.
You will be responsible for paying for any postage costs incurred for returning your item. Postage costs are non-refundable. If you receive a refund, the cost of return postage will be deducted from your refund.
Depending on your location, the time it may take foryour exchanged product to reach you will vary.
If you are returning an item with a value of over £40.00 - consider using a trackable shipping service or purchasing postage insurance. Siam Mods cannot guarantee that it will receive your returned item and will not provide a refund or exchange unless you can provide documentable evidence that it was posted to the correct address.